Where do I submit my photo?
Please send your photo to hello@riverry.com with your order number. Please note that during the holiday season, our Etsy message response time is extended. Sending your photo in Etsy message may delay your order.
Will I receive proof?
Yes, we will send you the proof once the artwork is ready. You can approve your artwork for shipment or request revisions.
Can you merge multiple photos into one painting?
Yes, we can merge multiple photos into one painting with a small fee. You can purchase the add-on with the link below (if you're using the Etsy app, search "combine" in our shop)
riverrystudio.etsy.com/listing/1590576994
What's your turnaround time
Our standard turnaround time is 3-5 business days. During the holiday season, our turnaround time extends to 5-9 business days.
Please note that the turnaround time doesn't include the shipping time. Shipping will take around 3-5 days to arrive for US orders. International orders may take 1-2 weeks to arrive.
I have a unique artwork request. Can you help me with that?
Yes, we can paint anything in watercolor. If you have any custom inquiries feel free to reach out to us!
What's your popular size?
Our most popular sizes are 8x10" and 12x16". For mini portraits, 5x7" and 8x10" sizes are most popular